Thank you for shopping at Mappology. This Shipping Policy outlines our shipping procedures, including shipping methods, timeframes, costs, and any other relevant information.
1. Order Processing
- the overwhelming amount of our orders are processed same day (before 5pm) however we ensure all orders are processed within 2 business days. Orders are not shipped or delivered on weekends or UK public bank holidays.
2. Shipping Methods
- We offer the following shipping methods:
- UK Standard Shipping: Estimated delivery within 2-4 business days.
- EU Standard Shipping: Estimated delivery within 4-7 business days.
- Next-Day Shipping: Guaranteed delivery on the next business day.
- International Shipping: Shipping to international destinations may take longer, depending on the destination and customs clearance.
3. Shipping Timeframes
- The estimated delivery timeframes are provided as a guideline and are not guaranteed. Actual delivery times may vary depending on factors such as carrier delays, customs processing, and delivery location.
4. Shipping Costs
- Shipping costs are calculated based on the weight of the package, shipping method selected, and delivery location. Shipping costs will be displayed during the checkout process before payment is made.
5. Tracking Information
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your shipment using the provided tracking number and the carrier's website.
6. International Shipping
- For international orders, please note that customs duties, taxes, and fees may apply upon importation into your country. These charges are the responsibility of the recipient and are not included in the shipping cost.
7. Shipping Restrictions
- We currently only ship to addresses within the United Kingdom & Europe. We do not ship to PO boxes or APO/FPO addresses.
8. Order Changes and Cancellations
- Once an order has been placed, changes to shipping address, shipping method, or order cancellation may not be possible. Please contact us immediately if you need to make any changes to your order.
9. Contact Us
- If you have any questions about our shipping policy, please contact us at contact@mappology.com or at Mappology Ltd, 34 Wellington Road, Eccles, Manchester, M30 0NP
This document was last updated on May 22, 2024.